A residential care home for adults with learning difficulties has been rated ‘Good’ by the Care Quality Commission (CQC).
The home, run by Swanton Care & Community, was praised by inspectors who said the staff ‘treated people as individuals with compassion and kindness’.
Eastholme, in Seaham, provides 24/7 care and support for up to four adults with learning disabilities and autism spectrum disorders.
The CQC said each of its five inspection criteria – is the service safe, effective, caring, responsive and well-led? – were rated as ‘Good’, making the home fully compliant with the regulator.
The planned inspection, which took place in August, included feedback from family members, staff and an external healthcare professional.
In their report the Inspector said they observed many happy interactions between people and staff and that staff clearly knew people well and were knowledgeable about people’s life histories, family structures, preferences and care and support needs.
Family members told the Inspector that they rated the home very highly.
One relative said: “I have seen massive changes in [person] since the new manager arrived the staff have always been amazing.”
The inspection drew particular attention the team at Eastholme who were praised for their kindness and compassion.
The report said the carers treated people with respect and that staff were mindful of people’s dignity and took care to ensure people were always appropriately dressed.
Staff also spoke proudly about the Swanton Ethos and how this underpinned their work. One staff member told the Inspector: “I come in here with a smile each day and try and make a difference for people.”
Eastholme Manager, Dhiraj Rijhwani, said he was delighted with the findings of the CQC.
He said: “We’re thrilled to have such a positive CQC report. Every day we strive to provide the highest quality care and support for the people who call Eastholme home, so they can lead as independent lives as possible. I want to thank the team for all their hard work because without them this would not be possible.”