The team at Millie’s Courtyard in Liverpool celebrated receiving a ‘Good’ rating from Ofsted with a staff party.
At the happy event, Operations Manager Jackie Hill gifted the team with goodie bags and served up a delicious chocolate cake to mark their fantastic achievement.
For Home Manager Sarah Longeran and her team, the ‘Good’ rating means a lot, particularly as she’s only been in charge of Millie’s Courtyard for ten months.
Ofsted made mention of the excellent person-centred care delivered at Millie’s Courtyard, and the positive atmosphere created by the staff.
The report said: “A strong feature of the home is the warm and affectionate relationships between staff and children. A child said, ‘I am happy now that I have a home. I love it. I am very happy here. The staff are fantastic.’
“Comments included: ‘They go the extra mile’; ‘It is a fantastic service and the staff are very knowledgeable’; and, ‘I am so glad that my child goes here. I could not wish for a better place.’”
During the two-day inspection, conducted in early January 2020, the Ofsted inspectors were also impressed by the way staff responded to challenging situations.
The report said: “Staff manage children’s complex and challenging behaviour well. They are consistent in their responses to negative behaviour and have been successful in their efforts to help children manage their frustrations and anxieties.”
One of the most meaningful comments came when Offstead remarked on the progress of the children supported by the Millie’s Courtyard team.
The report stated: “Several children are progressing beyond initial expectations. For example, one child has been moved up a year in school because of her progress, another child can now sit unaided, which means that he is now more independent, and another child is performing above his expected performance levels.”