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For Families and Friends

At Swanton, we know that working with families and friends is an important part of delivering person-centred care.

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Families and friends are often a vital part of the life of someone who needs care and support. Our dedication to people we support is paramount and we know that every moment matters so your loved one can thrive, feel safe and enjoy life. We have great teams, lovely homes and at the heart of it all is our commitment to giving people we support the very best opportunities and excellent support.

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Useful information

On our website, you can find information on the types of services we offer, meet the teams, read the guidance and legislation that govern how we support your family member and get to know us better. With this in mind, we wanted to share some handy information to help you feel rest assured of entrusting your loved ones with Swanton. Feel free to take a look around, and if you need anything please do contact us. 

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Useful information

As a company, we conduct bi-annual surveys of our workforce, people we support, their families and friends as well as stakeholders we work with. Here are the results for the 2022 surveys:

Download our 2022 surveys

Meet Alicia, she is our very first Quality Checker which is a very important job in Swanton Care. Alicia has worked with the Quality team since January 2020. She creates her own surveys, complete with words and pictures which she uses as a way of gathering feedback from people we support. She holds fun coffee mornings that people love to come to. They have drinks and cakes and everyone gets to spend some time with Alicia as she asks them her survey questions. Alicia shares the feedback with Swanton so we can make improvements. She then feeds back to people again with …” you said…we did,” so everyone knows how their opinions matter, we listen and we act where we can. Alicia is going to help train Quality Checkers all through Swanton services in 2022.

As specialist service providers, we support people with autism and learning disabilities to have a sense of belonging and safety in the right environments that best suit their needs. People require person specific services that are tailored to meet their unique needs and celebrate their individuality. As part of our approach, we follow the “Right Support, Right Care, Right Culture,” framework for inspection as published by the Care Quality Commission in 2020. The report published highlighted the findings of the CQC which included how people with learning disabilities and autism were experiencing prolonged periods of seclusion, and high levels of restraint.

The full report can be found here

Right support:
The Model of care and setting maximises people’s choice, control and independence.

Right care:
Care is person-centred and promotes people’s dignity, privacy and human rights 

Right culture:
Our ethos, values, attitudes and behaviours of leaders and support team ensure people using services lead confident, inclusive and empowered lives.

We are passionate and dedicated to people being involved consenting to the support they receive and making sure it meets their physical, emotional and spiritual needs every single day so people thrive and achieve. 

Our commitment to the STOMP Campaign (Stop Over Medicating People with a learning disability, autism or both), also compliments our approach to providing the right support, right care and right culture.

Click here for more information

We understand that communicating within health and social care inevitably includes some commonly used terminology which can be unclear at times. See our handy guide that tackles such jargon.

Download our jargon buster guide (PDF)

I have always said if I won the lottery, I’d still never find a place like Eastholme for my daughter as the support & care is amazing This is why after 20 years Vikki is still a resident in Eastholme.

Family Member, Swanton Care
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