Why Choose Us!
Emerald Care Services makes a real difference to the lives of our service users. Our commitment to consistently driving up quality care standards – coupled with our person centred care ethos – puts our service users firmly in control.
Transparent about how we operate, we don’t just talk about the importance of person centred care; we deliver it day in and day out.
Every decision we make is focused on benefiting our service users who, along with their families, play a key role in deciding fulfilling activities they enjoy, their personal plans based on their individual needs – and the short and long term aim of these plans.
It’s likewise not just our staff and managers at Emerald Care Services who set and monitor quality standards – our service users and their families also play a key role in monitoring the quality of support we provide.
This is reinforced in our annual questionnaire which is sent out too all the relatives of our service users across Station House, Pennine View, St Pauls, Domiciliary care and outreach. The results from our latest survey highlight that 78% of responses rated us as excellent or good – with excellent scores received in the key areas of communication, premises, personal care and confidence. Alighted with our ethos of continuous improvement, we always take feedback on board and seek out ways to further enhance the quality of care we provide.
Accountable and ethical we welcome you to review reports from the Care Quality Commission (CQC) who inspect our homes.
But don’t take our word for it – find out why at first hand how we make a difference from the people who really count. We invite you to have a look at our results:
Swanton’s ESG Impact Report 2020
The links between climate change and people’s health are clear, and as a health care provider we have a duty and opportunity to help address them within our organisation and to encourage our partners to do the same.
Our ESG Impact Report 2020 will act as a foundation for us to make further improvements, set and achieve goals within 2021 and 2022, track our progress and visually see how our changes will make a difference to the lives of the people we support over the coming years. As with everything we do, this links strongly into The Swanton Ethos, Every Moment Matters.